Talking to real people
I went in with questions, not a pitch.
I wasn't testing an idea yet — I didn't have one. I just asked people to describe how a night out actually gets decided, and let them talk. Most of what I learned came from the twenty minutes right before a plan got made, not from asking about it afterwards.
What I actually did
It's never one person deciding
Almost every plan I looked at got argued out by three to five people in a chat. Designing for one person choosing alone would have been solving the wrong problem.
Nobody talks in categories
Nobody typed a venue name or a filter. The actual messages read like ‘I just want to chill’ or ‘let's go somewhere like that place we went to.’ People describe a feeling, not a set of criteria.
"My friend went there" beats any review
The single biggest reason someone picked a place was one friend's name attached to it. Get that wrong and it's creepy. Get it right and it's the best feature in the app.
The night doesn't stop at the ticket
The ride home, splitting the bill, finding the car — that's where people actually trust an app, or stop trusting it. Almost nobody bothers designing those screens.
